Affordable & Convenient Sessions are all available online. Online sessions allow you the freedom and convenience of meeting anytime from anywhere in the world, including your own home. We will connect through Jane App, a free and easy software program that enables us to video conference. There is no need to download the program but you will need a video camera and an Internet connection. You can use Jane App on whatever works best for you – on your mobile, computer or tablet. This eliminates travel time, offers more flexibility, and even allows us to connect with more than one person, in multiple locations at the same time if required.
Counselling Fees: Individual Counselling: 50 min session $125 - $140 75 min session $170 - $210 Couples/Family Counselling (2 participants): 50 min session $125 - $140 75 min session $170 - $210 A sliding scale is available for anyone suffering financial hardship. Please contact us for more information.
Billing A valid credit card is required on your file at the time of booking. Your card will not be charged until the time of your session. A credit card is kept on file for your convenience or in the case of an unpaid balance, no-show, or late cancellation. Your credit card information is stored in a secure system, irretrievable by counselors or staff, and may be removed at any time. If a charge cannot be fulfilled on your credit card, you will be contacted and given ten days to provide another payment method. No credit card is required if you pre-pay for your session at least 24 hours before the session via e-transfer. To make appointments without a credit card, you will need to call 403-768-1838 or email email@example.com
Insurance Coverage Not all insurance plans will reimburse fees for any counsellor; some will specify whom you see or what type of credentials counsellors must have for you to be reimbursed. For some, benefits may be minimal and used up quickly, so in the long run, you may prefer to go with the therapist who seems to be the best fit for you. In addition, many employers offer coverage through benefits packages that may partially, or fully, cover the cost of your sessions. Please check your individual coverage plan to see to what extent you are covered.
Cancellation Policy We require 24 hours notice to cancel appointments to avoid paying the fee for the counselling hour. Unavoidable medical emergencies are an exception to this. Our appointment spaces are limited and in demand, so this allows other clients to book in. If we can fill your cancelled appointment time with another client, no cancellation fee is assessed. If you must cancel with less than 24 hours notice, please contact your counsellor directly.